Augmenting advisor performance for better CX
Conversational Analysis
Analyze customer interactions and feedback to pinpoint pain points and identify use cases for generative AI assistance.
Data Flows & Integration
Establish secure API connections with systems and data sources, configuring workflows to streamline processes.
Conversational Trends
Monitor customer behaviors, feedback, and effectiveness of AI experiences to identify trends, topics, and improvement opportunities.
Conversational Design
Design conversational experiences for anticipated scenarios and behaviors, ensuring customers are engaged and satisfied.
Training Development
Reshape advisor training programs to incorporate new conversation flows and AI-powered interfaces.
AI Optimization
Continually refining and optimizing AI models and algorithms to expand conversational relevance and drive your desired CX outcomes.