Concentrix Named a Leader in Customer Experience Management Global PEAK Matrix® by Everest Group
Read Everest Group’s “Customer Experience Management (CXM) Services Global PEAK Matrix® Assessment 2023”
Concentrix is setting the new standard for exceptional customer experiences. Recognized in Everest Group’s Customer Experience Management (CXM) Services Global PEAK Matrix® Assessment 2023 as a Leader, Concentrix is creating game-changing CX.
If you’re struggling to navigate the complexities of CXM, this is a great resource. Everest Group’s “Customer Experience Management (CXM) Services Global PEAK Matrix® Assessment 2023” is your secret weapon to understanding the market’s dynamics and making informed decisions.
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“Concentrix has established innovative CX practices, risk mitigation strategies, and agent engagement policies. It is supported by its extensive workforce to serve clients globally offering services throughout the entire consumer lifecycle,” said Sharang Sharma, Vice President, Everest Group. “Concentrix has been able to expand and forge strategic partnerships in order to strengthen its global presence and enhance its service portfolio, addressing the growing demands of both new and existing clients for revenue generation. This has all contributed to its recognition as a Leader in Everest Group’s Customer Experience Management (CXM) Global – PEAK Matrix Assessment 2023.”
Key Takeaways
- Who the key players are in the space.
- The post-pandemic market shifts that are driving change in the industry
- The diverse strengths that CXM Leaders possess
- How CXM Leaders differentiate themselves from Contenders and Aspirants
